Privacy Policy

Condensed Creative Ltd operates this website ( and is committed to protecting your privacy when you use our website and complying with EU general data protection regulation (GDPR). In this policy, we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions or features on our website or add or change products or services. This and our commitment to protecting the privacy of your personal information may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to or alternatively see the section “Comments” below.


By using this site or any of our Products or Services accessed through it, you unconditionally agree to be bound by this Privacy Policy, which, together with our Terms and Conditions/Terms of Use, govern Condensed Creative Ltd relationship with you in relation to this website.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We collect data from the information you give us and from the technical information that we collect automatically.

Information you give us:

While using our site, we may ask you to provide us with certain personal data that can be used to contact or identify you. Personal Data may include, but is not limited to:

  • First name and last name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Credit card/payment details


Our online store uses the WooCommerce e-commerce platform to allow us to sell our products and services to you online. We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
    Send you marketing messages about our store, new products and other updates (if you choose to receive them)

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.


We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Stripe’s Privacy Policy:


When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. Gravatar’s privacy policy:

Contact Form

We use Contact Form 7 to manage contact form submissions on this websiteThe information is sent as email messages that are stored securely in the database of our hosting server until you request its deletion, revoke your consent for its storage, or when the purpose for its storage no longer pertains to the contact request. Contact Form 7’s Privacy Policy:

For added security, we have also implemented reCAPTCHA on this website. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use.

Sign-up Form

We use MailPoet’s Sign-up Form to manage sign-up form submissions on this website. Visitors subscribe to our mailing list by submitting their first name and email address on the sign-up form and ticking the opt-in box to give their consent to receiving marketing messages from us featuring promotional information about our store, new products and services and other updates. Subscribers can unsubscribe from our mailing list at any time by using the ‘unsubscribe’ link at the bottom of our emails or by sending an e-mail to . MailPoet’s Privacy Policy:

Ratings and Reviews

We use online review platform, Trustpilot, to collect customer ratings and reviews. 5 days after an order is completed, we send an email to customers inviting them to rate and review Poster Creative on Trustpilot’s Privacy Policy:

Information we collect automatically:

Log files/IP addresses

When you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We may use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-personal information

We may automatically collect non-personal information about you such as the type of internet browser you use or the site from which you linked to our Website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website.

Use of Cookies

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card that tells a website when the user has returned. You can find out how to delete and control cookies that are stored on your computer here:

We use cookies to track navigation around our website in order to improve its usability. Cookies are also used by Google Analytics to give us further feedback on the way in which our website is used. This data is processed by Google and does not include any personally identifiable information. Google Analytics’ privacy policy:


Condensed Creative Ltd collects and processes information about you in order to:

  • Process and fulfil your order
  • Support your experience throughout our website
  • Respond to your questions or comments
  • Improve the usability and performance of our website
  • Send you marketing messages about our store, new products and other updates (if you choose to receive them)


Condensed Creative Ltd will not share, sell or rent your personal information to third parties, other than in the case of sale of the company. However, as indicated within this policy, we may disclose your personal information to third party suppliers who provide services on our behalf.

Condensed Creative Ltd may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Condensed Creative Ltd and its website, visitors to the website and customers of our Services.

Our website contains links to the sites of third parties.  When you visit these sites, we suggest that you read their privacy policies. Condensed Creative Ltd is not responsible for the privacy policies or the content of such sites.


Condensed Creative Ltd places a great importance on the security of all information associated with our customers. We have appropriate security measures in place to protect against the loss, misuse and alteration of customer data under our control. For example, only authorised personnel have access to user information which is secured by strong passwords together with up-to-date firewalls, anti-virus software and secure socket layer (SSL) technology. We follow all PCI-DSS requirements and implement additional generally accepted security industry standards.

While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where information is stored

Information that we collect is stored on a computer located in the United Kingdom. This is necessary in order to process the information and to send you any information you have requested. We may transfer information submitted by you to reputable third-party suppliers that are complaint with GDPR. Some of these suppliers may be located outside the European Union.

How long we retain your data

We retain contact form submissions for 6 months, Google Analytics data for 1 year and sign-up form data for as long as you are a subscriber to our mailing list.

Choices and individual rights

We aim to take reasonable steps so you can correct, amend, delete or limit the use of your Personal Data.

You have the following choices:

  • E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt-out at any time by using the ‘unsubscribe’ link at the bottom of our emails.
  • Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. More information can be found here:

Your rights under certain circumstances:

  • To access and receive a copy of the Personal Data we hold about you.
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • You have the right to data portability for the information you have provided to us. You can request to obtain a copy of this information in a commonly used electronic format so that you can manage and move it.


Please e-mail any questions, concerns or comments you have about our Privacy Policy to the Privacy Compliance Officer at or by mail at Poster Creative, 38 Dovecot Way, Dunfermline KY11 8SX

Poster Creative is a trading name of Condensed Creative Ltd, registered in Scotland, no: SC508520